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Terms and Conditions of Sale

Fecha de entrada en vigor: 1 de enero de 2026. Los presentes términos y condiciones se aplican a todo pedido realizado a partir de esa fecha y sustituyen a cualquier versión anterior. La versión vigente en el momento de confirmarse un pedido es la que rige ese pedido.

Sociedad contratante

El vendedor y parte contratante en todas las ventas realizadas en España, en la Unión Europea y en el resto del mundo, con excepción de los Estados Unidos, es GoKu Manufacturing, S.L.U., sociedad de responsabilidad limitada unipersonal española con domicilio social en Avda. Castelao 51, 5D, 36209 Vigo (Pontevedra), España, provista de N.I.F. ESB19472117, y con dirección de contacto info@GoKuGroup.com.

Las ventas realizadas en los Estados Unidos son efectuadas por Kuickly Go LLC, sociedad de responsabilidad limitada con domicilio social en 2105 Vista Oeste NW, Ste E 3681, Albuquerque, Nuevo México 87120, Estados Unidos, provista de EIN 37-2130181.

«GoKu Group» es el nombre comercial del grupo de empresas al que ambas pertenecen y no constituye, por sí mismo, parte contratante. La parte contratante de cada pedido es la sociedad que emite el presupuesto y la factura correspondientes, según conste en dichos documentos.

Acceptance of Terms

La realización de cualquier pedido con cualquiera de las sociedades que forman GoKu Group, en cualquier jurisdicción geográfica, conlleva la aceptación inequívoca por parte del cliente de los presentes términos y condiciones de venta, los cuales prevalecerán sobre cualquier otro acuerdo previo, salvo que se estipule expresamente lo contrario mediante un acuerdo escrito entre ambas partes.

Volume Pricing and Loyalty Discounts

At GoKu Group, we reward the loyalty of our B2B customers with a discount system based on the volume of purchases accumulated annually:

Pedido Mínimo: Se establece un importe mínimo de 500€ por pedido, o su equivalente en la moneda local, aplicable a todos los pedidos, con independencia del nivel de descuento acumulado del cliente.

Discount Scalefor purchase volume during the current year (amounts in euros or their current equivalent in the customer's local currency):

· Up to €1,000: 0% discount.

· €1,000 to €2,500: 2.5% discount.

· €2,500 to €5,000: 5% discount.

· €5,000 to €10,000: 7.5% discount.

· More than €10,000: 10% discount.

Campañas promocionales y eventos comerciales

Los pedidos realizados dentro de una campaña promocional o de un evento comercial — ferias, campañas de temporada como la vuelta a la academia, u otras acciones puntuales — se rigen por las condiciones propias de esa campaña, que se comunican en cada caso.

En estos pedidos no se aplica el nivel de descuento acumulado por el cliente, sino las condiciones de la campaña, que pueden combinar un descuento por el volumen del propio pedido con un descuento promocional adicional, acumulables entre sí cuando así se indique. Los tramos y porcentajes son específicos de cada campaña y pueden variar de una a otra.

Estos pedidos sí computan para el volumen de compras acumulado del año y, por tanto, para el nivel de descuento del ejercicio siguiente.

Fuera de campañas y eventos, los descuentos por volumen no son acumulables con otros descuentos especiales u ofertas promocionales: en caso de solape se aplicará el más favorable para el cliente, pero nunca de forma acumulada.

Validity of Quotes

All quotes have a maximum validity period of 15 days from the date of issuance.

Payment Methods

All payments will be made by bank transfer to the account indicated in the quote or proforma invoice, at the time of acceptance of each milestone.

Other alternative payment methods may be requested by the customer but may be subject to third-party fees that will be fully passed on to the customer.

Delivery times

Preparation times will be communicated at the time of the budget request and will generally be (except during vacation periods, trade fair periods, special events, or local holidays):

  • Material disponible en el almacén del proveedor: 2 o 3 días laborables de preparación del pedido, contados desde la recepción del pago, más el tiempo de envío
  • Productos fabricados bajo demanda: 2 o 3 semanas de producción, más el tiempo de envío

El tiempo de envío es habitualmente de 2 o 3 días laborables en la España peninsular y Portugal, y de aproximadamente una semana para el resto del mundo.

Nuevas colecciones: Cada colección nueva se presenta en febrero y sus primeras entregas se realizan en junio del mismo año, por lo que los pedidos tomados en ferias se sirven a partir de junio. Desde julio, la nueva colección está disponible con los plazos habituales indicados más arriba.

Annual Discount Review:

In the context of our loyalty policy and with the aim of ensuring fairness in the allocation of benefits to our valued customers, GoKu Group conducts a meticulous review of the accumulated billing volume for each customer at the end of each fiscal year. This practice is intended to determine the discount percentage that will be applied to the customer's transactions during the next fiscal year.

It should be noted that the recalculated discount percentage for the following year may be lower than the percentage that was actually applied to the customer during the fiscal year under review. This circumstance may arise from the fact that the billing volume due to purchases made by the customer in the fiscal year prior to the one being recalculated may have been higher, granting them a greater discount than would correspond to the billing of purchases made in the currently analyzed fiscal year.

In such cases, the starting percentage for the next fiscal year will be determined based on the calculation made on the invoicing of actual purchases for the fiscal year under review, regardless of the higher discount percentage that the customer may have enjoyed in the past due to a higher volume of purchases in previous years.

The recalculated and assigned discounts will be effective exclusively for orders that activate the new discount percentage and for those made subsequently within the same fiscal year. Orders placed previously will not benefit retroactively from the adjustments in the discount percentages determined by this annual review.

This approach reflects our commitment to transparency and fairness, recognizing the loyalty and ongoing support of our customers, while establishing a consistent and equitable framework for the management of discounts and commercial benefits.

Example of using the discount model:

Let’s consider the following scenario with a hypothetical customer:

Year 1:

  • Purchases Made:€12,000
  • Discount Assigned Based on Purchases:10%

The customer reaches a volume of billed purchases that grants them a 10% discount for the next fiscal year.

Year 2:

  • Purchases Made:€7,000
  • Recalculated Discount Based on Year 2 Purchases:7.5%
  • Effective Discount During Year 2:10% (maintained from Year 1)

Upon reviewing the invoices for purchases from Year 2, the volume would correspond to a 7.5% discount. However, since the customer enjoyed a 10% discount assigned from Year 1, this is maintained for Year 2 due to the policy of keeping the highest discount obtained calculated based on the purchase volume of the current and previous year.

Year 3:

  • Purchases Made:€5,000
  • Recalculated Discount Based on Purchases from Year 3:5%
  • Effective Discount During Year 3:7.5% (recalculated based on actual purchases from Year 2)

For Year 3, the customer makes purchases totaling €5,000, which would normally grant them a 5% discount for the next year. However, the effective discount percentage for Year 3 is based on the recalculated amount from Year 2, which was 7.5% due to the purchases made that year. The 10% discount from Year 1 is no longer applicable because the reference year for calculating the discount for Year 3 is Year 2 and the current volume in Year 3, not Year 1.

Confirmation and Shipping:

· Order Confirmation: Requires a 50% payment in advance, or 100% for in-stock products.

· Shipping: Is done once full payment is received, including shipping costs, which can be coordinated directly by the customer.

This scheme recognizes and rewards your continued support, offering advantageous conditions to foster a lasting business relationship.

Payment Terms

The payment terms for all orders placed with any of the companies that make up GoKu Group are structured as follows:

  • Productos fabricados bajo demanda — pago inicial: al realizar un pedido, el cliente deberá abonar el 50% del importe total del pedido como pago inicial para confirmarlo. Este pago inicial es necesario para iniciar el procesamiento y la preparación del pedido.
  • Made-to-order products — final payment: the remaining 50% of the total order amount, along with applicable shipping costs, will be paid once the material is ready for shipment. The company will notify the customer when the order is ready, providing the final details of the shipping costs based on the destination and selected shipping options.
  • Productos en stock: los pedidos compuestos exclusivamente por productos disponibles en stock se confirman mediante el pago por adelantado del 100% del importe del pedido, más los gastos de envío aplicables.
  • Pedidos mixtos: cuando un pedido combine productos en stock y productos fabricados bajo demanda, se aplicará al conjunto del pedido el esquema de pago del 50% / 50%.
  • Expedición: en todos los casos, la mercancía se expide una vez recibido el importe íntegro del pedido, incluidos los gastos de envío.
  • Emisión de facturas: las facturas correspondientes al pedido se emitirán tras recibir el pago completo. Estas facturas serán enviadas al cliente de manera electrónica.

Consequences of Payment Delay: If the final payment is not made under the agreed terms, the right to withhold the shipment of the material until payment is completed will be reserved. The company reserves the right to apply a 10% interest rate on the amount owed if the delay exceeds 30 days. Additionally, legal costs and any additional expenses incurred due to debt recovery will be the responsibility of the customer.

Taxes and Withholdings

The prices listed for our products and services do not include applicable taxes. Customers are responsible for fulfilling their tax obligations in their respective countries, and it is essential that they inform GoKu Group about their specific tax situation to ensure the correct application of taxes and withholdings. Below are the special considerations for customers in Spain and within the European Union:

  • Customers in Spain: For customers with operations in Spain, Value Added Tax (VAT) at the general rate of 21% will be applied to all products and services provided. This tax will be added to the invoices issued by Spanish companies that are part of GoKu Group in accordance with Spanish tax legislation.
  • Equivalence Surcharge Regime: Customers subject to the equivalence surcharge regime in Spain must explicitly communicate this at the time of registering as a customer. In these cases, in addition to the VAT at the general rate of 21%, an equivalence surcharge of 5.2% will be applied to the total invoice amount.
  • Customers within the EU with Valid VAT Number: For customers located in other member countries of the European Union who have a valid VAT number, the regulations for intra-community trade will apply, allowing for VAT exemption on invoices, subject to verification of that number.
  • Taxation in the U.S. and Mexico: Relevant local taxes will be applied by the local company responsible for the sale.
  • Customer Responsibilities: Each customer is responsible for providing accurate and up-to-date information regarding their tax situation, including changes to their VAT number, applicability of special regimes, or any other relevant circumstances. Timely and accurate communication is crucial to ensure correct billing and compliance with tax obligations.
  • Certaincountries apply withholdings on the amount of invoices., in accordance with its internal legislation. Any withholding will be paid by the client to the tax authorities. Under no circumstances can GoKu Group or any of the companies that comprise it be involved in costs related to the legislation of a country different from the one in which it is established. The amount of the invoice, therefore, will be owed to the GoKu Group company in full and does not include any costs related to the legislation of the country in which the client is located.

GoKu Group is committed to complying with all applicable tax regulations, adapting billing practices to the specifications provided by the client and current laws. Collaboration and transparency between GoKu Group and its clients are essential to ensure an efficient billing process that complies with the relevant tax regulations.

Warranty and Returns

All products are subject to legally established warranty conditions.

The warranty period begins on the date of delivery of the product, at the delivery address if the shipping is on us, or at pickup if the pickup is managed by the client (EXW).

This warranty excludes any damage caused by improper handling, use, or storage.

No exchanges of used garments are allowed except for manufacturing defects that must be validated by the manufacturer, and which will be replaced with the same product variant.

Returns of unused products must be authorized and will always be compensated by other products in stock as long as they are within the 30-day exchange period.

Custom-made, customized, or made-to-order products cannot be returned except for errors or manufacturing defects; these items will be replaced with the same variant of the defective product, pending validation of the manufacturing defect by the manufacturer.

Shipping costs due to returns that are not due to errors by the distributor or manufacturer will be fully borne by the customer.

Cancellation or Withdrawal

The cancellation or withdrawal of an order by the buyer entails the obligation to cover any personnel, management, or other costs incurred up to that point, as well as the cost of materials that have already been manufactured.

Legal Framework. Applicable Legislation and Dispute Resolution

The contracting parties submit, with express waiver of their jurisdiction, to the courts of Pontevedra (Spain) to resolve any disputes that may arise from the contracts stipulated with any of the companies belonging to GoKu Group.

For customers in the United States

For the resolution of conflicts or disputes arising under these terms and conditions or in relation to any product or service provided by GoKu Group in the United States, the parties irrevocably agree to submit to an arbitration process. This process will be governed and interpreted in accordance with the laws of the State of New Mexico. The arbitration will take place in the city of Albuquerque, under the rules of the American Arbitration Association (AAA) or any other arbitration entity mutually selected by the parties. The arbitrator's decision will be final, binding on both parties, and enforceable in any court of competent jurisdiction. The parties agree that the arbitration process will be confidential and that the costs of arbitration, including the arbitrator's fees, will be shared equally between the parties, unless the arbitrator determines otherwise as part of their final decision.

Modifications to the Terms and Conditions

GoKu Group reserves the right to modify these terms and conditions at any time, with immediate effect upon publication on the official website.

Ownership of Materials

Until full payment is made, the companies that make up GoKu Group retain ownership of all supplied products. This applies to both agreements within Spain and international agreements, including the United States and Mexico, ensuring that protection against payment default is maintained.

Privacy and Data Protection

In accordance with the General Data Protection Regulation (GDPR) of the European Union and similar data protection laws in the United States, such as the California Consumer Privacy Act (CCPA), we are committed to protecting the privacy of our customers. The personal information collected will be used exclusively for order processing, product delivery, and communication related to products, services, or orders.

Use of Services

The products and services provided by GoKu Group are specifically designed for business customers (B2B), including stores and distributors that sell to end consumers. By purchasing our products, the customer agrees to:

  • Use the products exclusively within the commercial scope, intended for resale or distribution in the retail channel.
  • Ensure that the end use of the products complies with all applicable regulations and laws in their jurisdiction, as well as with relevant quality and safety standards.
  • Properly inform end consumers about the features, correct use, and care of the products, maintaining the standards of the brands marketed by GoKu Group.

GoKu Group is committed to supplying products that meet the highest standards of quality and performance, expecting our business customers to act as responsible partners in delivering these standards to end consumers.

Limitation of Liability

The companies that are part of GoKu Group will not be liable for indirect, incidental, special, or consequential damages, including, but not limited to, loss of profits or business interruption, resulting from the use or inability to use the products or services.

Indemnification

The customer agrees to indemnify and hold harmless any of the companies that make up GoKu Group and its affiliates against any claims, losses, damages, liabilities, costs, and expenses (including legal fees) arising from the misuse of the products or services, or from the violation of these terms and conditions.

Force Majeure

Neither the customer nor the companies supplying the products and services offered by GoKu Group will be liable for failure to perform their obligations if such failure is due to circumstances beyond their reasonable control, including, but not limited to, natural disasters, wars, terrorism, riots, embargoes, acts of civil or military authorities, fires, floods, accidents, strikes, or shortages of transportation, fuel, energy, labor, or materials.

Communications

All notifications between the parties must be made in writing and sent to the email address designated by each party. Communications will be considered received 24 hours after sending an email or three days after sending by postal mail. Communications with GoKu Group will be made through the email address: info@GoKuGroup.com

General

These terms and conditions constitute the entire agreement between the parties regarding their subject matter and supersede all prior communications, proposals, or agreements, whether oral or written.

Contact

For any questions or clarifications regarding these terms and conditions, customers can contact the companies that make up GoKu Group preferably through the email address info@GoKuGroup.com or ultimately at the company's registered office.

Modification of Products and Services

GoKu Group reserves the right to modify, suspend, or discontinue any aspect of its products or services at any time, including features, prices, specifications, and availability, without prior notice and without any liability. However, such changes will not affect already confirmed orders, except by mutual agreement between the parties or in cases of force majeure that prevent compliance with these conditions.

Intellectual Property

All intellectual property rights related to the products, services, and content published by GoKu Group, including but not limited to designs, texts, graphics, logos, icons, images, as well as the selection and arrangement of the same, are the exclusive property of GoKu Group or its licensors and are protected by applicable intellectual property laws both in Spain and internationally. The customer agrees not to reproduce, duplicate, copy, sell, resell, or exploit any part of the products or services without the express written consent of any of the companies that make up GoKu Group.

Links to Third Parties

The third-party websites or services linked through GoKu Group's services are not controlled by GoKu Group, and the company assumes no responsibility for the content, privacy policies, or practices of third-party websites. Customers are advised to read the terms and conditions and privacy policies of any third-party website or service they visit.

Severability

If any provision of these terms and conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of these terms and conditions will remain in full force and effect. The invalid or unenforceable provision will be replaced by a valid provision that most closely reflects the original intent of the parties.

Waiver

The failure to exercise or delay in exercising any right, power, or privilege under these terms and conditions will not operate as a waiver of such right, nor will the single or partial exercise of any right preclude any other or subsequent exercise of such right, or the exercise of any other right under these terms and conditions.

Entire Agreement

These terms and conditions and any policy or operational rule published by GoKu Group on its website or in relation to the service constitute the entire agreement and understanding between the customer and the product and service provider on behalf of GoKu Group, and govern the use of the service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between the customer and the product and service provider on behalf of GoKu Group (including, but not limited to, any prior version of the terms and conditions).

Language

These terms and conditions have been drafted in Spanish. In case of any discrepancy between the Spanish version and any translation into another language, the Spanish version shall prevail.